Customer Service Optician
Customer Service Optician needed
Would you love to solve problems to help people live better lives? Our team needs a driven and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses. You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. This is not just some sales job, your role is to be an educator and a style consultant.
NO Experience Needed:
Prior medical office or eyecare experience is a plus, but it’s certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!
Some of your duties will include:
- Helping people select frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
- Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
- Educating first-timers on how to use and take care of their glasses and contact lenses.
- Troubleshooting prescription issues,checking new glasses for fit and making adjustments, miscellaneous repairs.
- Consistent cross-training for optimal career growth (expected and offered).
- Billing insurance.
- Educating patients on what their benefits offer.
- Pleasantly answering questions and making appointments for existing and potential patients.
- Answering incoming calls, taking messages, and completing outreach to patients (re-engagement required).
- Ordering, sending and receiving shipments
How you will make a difference
You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more.
Out of everyone who works at our practice, YOU have the honor of satisfying patients the most! People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great - so you get all the glory! Your role is to be an educator and a style consultant.
If these sound like you, please apply!
- You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these things” gets you pumped up to work your magic.
- You’re confident in making recommendations and connecting with people quickly and easily.
- You are comfortable with technology and open to learning new applications and software, you’ll harness the tools around you to make your job as easy or effortless as possible.
- Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.
- You can get along great with anybody, are full of energy and people feel charged up just being around you.
- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
- You’re known for doing what you say you’re going to do –Your reputation for honesty and integrity is legendary.
- You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.
About Us
730 North Optometry has been serving Libertyville and the surrounding communities for over 20 years. We enjoy providing a full scope of services for the entire family. We love to come to work every day because we love what we do and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!
We offer (upon eligibility):
- Healthcare, Dental and In-House Vision Benefits
- 401K, Employee Bonuses
- PTO
- Upbeat, professional, and compassionate working environment
- No weekend hours!
If you want a career where you can literally help improve the lives of the people in your community, this is the job for you.
We value your time, so we’ll be back in touch with you very quickly.